CLAIMS CARE ASSOCIATE (REMOTE AVAILABLE)
Company: Lincoln Financial Group
Location: Richmond
Posted on: October 11, 2024
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Job Description:
Alternate Locations: Charlotte, NC (North Carolina); Dover, NH
(New Hampshire); Omaha, NE (Nebraska); Work from HomeWork
Arrangement:Hybrid/Flexible : Work at home and use the office as
appropriate for in-person collaboration.Relocation assistance: is
not available for this opportunity.Requisition #: 72954The Role at
a GlanceWe are excited to bring on a Claims Customer Care Associate
to join our claimant excellence team supporting Group Protection in
a remote environment.Background DetailsThe Claimant Excellence Team
will provide you with several weeks of paid training, coaching and
development to perform in this fast-paced environment.As a Claims
Customer Care Associate, you will be responsible for answering
claimants calls regarding potential group insurance product
(example: dental, life, disability, FMLA, etc.) in a call center
environment. You will act as a liaison between the employee
(member) and the claims examiner to provide a positive customer
experience during their specific challenge. As a member of the
team, you will educate the customer on their claims needs/questions
and advise of next steps in the process. This opportunity will
provide insight into the world of group insurance administration
while gaining new skills through a defined career pathing and
development program. If this sounds like a role for you, please
read on!What you'll be doingYou will communicate with roughly 50-60
customers throughout the day, answering questions and providing
information regarding their claim through the utilization of
multiple applications and platforms. In addition, you will provide
verification of benefits as needed for member.You will provide
education to the customer/employer regarding the product (primary
products: FMLA and disability) while having a strong focus on
attention to detail to ensure the claim/leave is notated
appropriately.You will communicate effectively through email/phone
with internal/external stakeholders in a customer centric and
professional demeanor while recognizing what needs to be done to
meet customers' expectations and demonstrates
flexibility/responsiveness to meet customer needs on routine work
independently.You will identify, recommend, and champion process
improvements and organizational initiatives to positively influence
the team and quality.Training Schedule: Monday - Friday 9:00am -
5:30pm EST 6 weeks (no time off during training).Regular Full Time
Schedule: Must be available to work an 8 hour shift Monday through
Friday between the hours of 8:00am to 8:00pm EST (later shifts may
occur as you progress in your career).Regular Part Time Schedule:
Must be available to work a 10 hour shiftWhat we're looking
forMust-have experience (Required)High School Diploma or GEDAbility
to communicate effectively (verbal/written)Proficiency in Microsoft
Office Suite (Word, Excel, PowerPoint, Outlook)Must-have
capabilities:Must have internet bandwidth of 12 Mbps (Megabits per
second). Preferred bandwidth is 25 Mbps to perform at full
capacity. *To check internet speed, go to 'Google' and type in
'Speed Test' and simply select 'Run Speed Test'. This will run for
roughly 30 seconds. Once complete you will receive a display
showing your internet bandwidth.Nice-to have Experience
(Preferred):Data entry and research experience in a fast-paced
environmentAbility to maneuver through multiple systems as
neededWhat's it like to work here?At Lincoln Financial Group, we
love what we do. We make meaningful contributions each and every
day to empower our customers to take charge of their lives. Working
alongside dedicated and talented colleagues, we build fulfilling
careers and stronger communities through a company that values our
unique perspectives, insights and contributions and invests in
programs that empower each of us to take charge of our own
future.What's in it for YOU:Clearly defined career tracks and
levels to help you successfully manage your careerLeadership
development and virtual training opportunitiesPTO/parental
leaveCompetitive 401K and employee benefits
(https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)Free
financial counseling, health coaching and employee assistance
programTuition assistance programA leadership team that prioritizes
your health and well-being; offering a remote work environment and
flexible work hybrid situationsEffective productivity/technology
tools and trainingPay Range: $17.45Actual base pay could vary based
on non-discriminatory factors including but not limited to work
experience, education, location, licensure requirements,
proficiency and qualifications required for the role. The base pay
is just one component of Lincoln's total rewards package for
employees. In addition, the role may be eligible for the Annual
Incentive Program, which is discretionary and based on the
performance of the company, business unit and individual. Other
rewards may include long-term incentives, sales incentives and
Lincoln's standard benefits package.About The CompanyLincoln
Financial Group helps people to plan, protect and retire with
confidence. As of Dec. 31, 2023, approximately 17 million customers
trust our guidance and solutions across four core businesses -
annuities, life insurance, group protection and retirement plan
services. As of December 31, 2023, the company had $295 billion in
end-of-period account balances, net of reinsurance. Headquartered
in Radnor, Pa., Lincoln Financial Group is the marketing name for
Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn
more at LincolnFinancial.com.Lincoln is committed to creating a
diverse and inclusive
(https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience_page_id=1422918942386)
environment and is proud to be an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
disability, age, or veteran status.Follow us on Facebook
(http://www.facebook.com/lincolnfinancialgroup) , X
(https://mobile.twitter.com/lincolnfingroup) , LinkedIn
(https://www.linkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah)
, and Instagram (https://www.instagram.com/lincolnfingroup/) . For
the latest company news, visit our newsroom
(https://www.lincolnfinancial.com/public/aboutus/newsroom) .Be
Aware of Fraudulent Recruiting ActivitiesIf you are interested in a
career at Lincoln, we encourage you to review our current openings
and apply on our website. Lincoln values the privacy and security
of every applicant and urges all applicants to diligently protect
their sensitive personal information from scams targeting job
seekers. These scams can take many forms including fake employment
applications, bogus interviews and falsified offer letters.Lincoln
will not ask applicants to provide their social security numbers,
date of birth, bank account information or other sensitive
information in job applications. Additionally, our recruiters do
not communicate with applicants through free e-mail accounts
(Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat
rooms. We will never ask applicants to provide payment during the
hiring process or extend an offer without conducting a phone, live
video or in-person interview. Please contact Lincoln's fraud team
at fraudhotline@lfg.com if you encounter a recruiter or see a job
opportunity that seems suspicious.Additional InformationThis
position may be subject to Lincoln's Political Contribution Policy.
An offer of employment may be contingent upon disclosing to Lincoln
the details of certain political contributions. Lincoln may decline
to extend an offer or terminate employment for this role if it
determines political contributions made could have an adverse
impact on Lincoln's current or future business interests,
misrepresentations were made, or for failure to fully disclose
applicable political contributions and or fundraising
activities.Any unsolicited resumes/candidate profiles submitted
through our web site or to personal e-mail accounts of employees of
Lincoln Financial Group are considered property of Lincoln
Financial Group and are not subject to payment of agency
fees.Lincoln Financial Group ("LFG") is an Equal Opportunity
employer and, as such, is committed in policy and practice to
recruit, hire, compensate, train and promote, in all job
classifications, without regard to race, color, religion, sex
(including pregnancy), age, national origin, disability, sexual
orientation, gender identity and expression, Veteran status, or
genetic information. Applicants are evaluated on the basis of job
qualifications. If you are a person with a disability that impedes
your ability to express your interest for a position through our
online application process, or require TTY/TDD assistance, contact
us by calling 260-455-2558.This Employer Participates in E-Verify.
See the E-Verify (https://www.e-verify.gov) notices.Este Empleador
Participa en E-Verify. Ver el E-Verify
(https://www.e-verify.gov/es) avisos.Lincoln Financial Group (LFG)
is an Equal Opportunity employer and, as such, is committed in
policy and practice to recruit, hire, compensate, train and
promote, in all job classifications, without regard to race, color,
religion, sex (including pregnancy), age, national origin,
disability, sexual orientation, gender identity and expression,
veterans status, or genetic information. Opportunities throughout
LFG are available to employees and applicants and are evaluated on
the basis of job qualifications. We have a drug free work
environment and we perform pre-employment substance abuse
testing.
Keywords: Lincoln Financial Group, Portsmouth , CLAIMS CARE ASSOCIATE (REMOTE AVAILABLE), Other , Richmond, Virginia
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