Bilingual Customer Success Representative

Company: VirtualVocations
Location: Portsmouth
Posted on: April 5, 2025

Job Description:

A company is looking for a Customer Success Representative (Spanish Bilingual).
Key Responsibilities

Manage inbound customer calls and provide escalated support to Level 1 agents
Monitor escalated case queues and address issues in real-time
Provide real-time support to internal teams via TEAMS and assist with case resolution

Required Qualifications

Proficient Spanish/English bilingual speaker
Previous experience in a customer-facing or engagement role
Ability to manage multiple channels of communication
Proficiency in using TEAMS and web-based case management systems
College degree preferred

Keywords: VirtualVocations, Portsmouth , Bilingual Customer Success Representative, Other , Portsmouth, Virginia

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