Senior Customer Success Executive

Company: VirtualVocations
Location: Norfolk
Posted on: October 12, 2024

Job Description:

A company is looking for a Senior Customer Success Executive for Corporates Legal.

Key Responsibilities

Manage renewal and upsell sales motions for Enterprise legal customers
Track customer health and identify growth opportunities while addressing concerns
Develop relationships to optimize customer accounts and ensure maximum value from offerings

Required Qualifications

Juris Doctor degree or equivalent legal industry experience
8+ years of professional experience, including 5 years in client management
Experience with Gainsight and Salesforce
Familiarity with legal content and software solutions such as Westlaw and Practical Law
Strong business acumen related to customer journey management

Keywords: VirtualVocations, Portsmouth , Senior Customer Success Executive, Other , Norfolk, Virginia

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